Privacy Policy

Movu (“we”, “us”, “our”) operates a Singapore-based booking platform that connects riders, caregivers and families with wheelchair-accessible transport and trusted care providers. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.

This policy is written to align with the Singapore Personal Data Protection Act (PDPA). By using Movu, you agree to the practices described here.

Account details: name, phone number, email, and password.

Booking details: pickup and drop-off locations, ride times, mobility requirements, caregiver notes, and special requests.

Payment details: processed by our payment partners; we do not store full card numbers on our servers.

Device and usage data: device type, operating system, app version, IP address, and interaction logs used to keep the service secure and reliable.

Communications: messages you send to support, partners, or drivers via the app or WhatsApp.

To create and manage your account and bookings.

To match you with appropriate transport and care providers.

To process payments and send receipts.

To provide customer support and resolve disputes.

To improve safety, prevent fraud, and meet legal obligations.

To send service updates and, with your consent, marketing communications.

We share the minimum information necessary with the transport or care provider fulfilling your booking — typically your name, pickup/drop-off, contact number, and mobility needs.

We use trusted service providers for hosting, analytics, payments, and communications. They are bound by confidentiality and data-protection obligations.

We may disclose information when required by law, court order, or to protect the rights and safety of users.

We keep your personal data only as long as needed to provide the service, meet legal and accounting requirements, and resolve disputes. When no longer needed, data is securely deleted or anonymised.

You may request access to, correction of, or deletion of your personal data.

You may withdraw consent for marketing communications at any time.

To exercise these rights, contact us at hello@movu.sg.

We use industry-standard safeguards — encryption in transit, access controls, and regular reviews — to protect your data. No system is perfectly secure; please use a strong password and keep your device protected.

Movu is intended for adults. Minors may use the service only when a booking is made or supervised by a parent, guardian, or caregiver.

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. The “Last updated” date below indicates the latest revision.

Questions or requests about your data? Email hello@movu.sg or write to Movu, Singapore.